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Acceptable use policy

1. Application and Responsibility

  • 1.1. This acceptable use policy ("Policy") applies to any customer ("you") who accesses or uses
    our mobile app or customer portal ("Platform").
  • 1.2. You are solely responsible for the security of your account and your login and security details. You are also responsible for any violation of this Policy by you or any other person accessing or using the Platform via your account or your login and/or security details
    (whether or not authorised by you).

2. Restrictions

  • 2.1. You must only access and use the Platform for service as a customer and in accordance with all applicable laws and the customer terms and conditions. Our products and services may be provided by other members of our group of companies.
  • 2.2. Without limiting the above, you must not (and must not allow any other person accessing or using the Platform via your account or your login and/or security details) do any of the following:
    • a. copy, reproduce, publish, distribute, redistribute, modify, adapt, edit, abstract, create derivative works of, store, archive, publicly display, sell or in any way commercially exploit any part of the Platform.
    • b. use the Platform to provide services to any third party or make the Platform available to any third party or permit a third party to do so.
    • c. reverse engineer, decompile, or disassemble the Platform or any underlying software, (or any part of it), or attempt to do any of those things.
    • d. use the Platform to perform any activity that is or may be, directly or indirectly, unlawful, harmful, offensive, threatening, abusive, harassing, tortuous, defamatory or fraudulent, or perform any activity that breaches the rights of any third party, including (without limitation) any activity that:
      • i. is likely to be in breach of, or does breach, any applicable privacy and/or data protection laws;
      • ii. infringes or misappropriates the intellectual property or proprietary rights of others, or assists others in infringing any such rights;
      • iii. involves is obscene, deceptive, abusive, an invasion of privacy, objectionable or otherwise inappropriate; and/or
        iv. may be harmful to the Platform, or may jeopardise its security and/or integrity.
      • v. Take or attempt any action that may interfere with, or disrupt, the functioning of the Platform, including (without limitation):

3. Monitoring

  • 3.1. For security, compliance and maintenance purposes, your access to and use of the Platform may be monitored (in accordance with applicable legal requirements).

4. Consequences of non-compliance

  • 4.1. If you (or any other person accessing or using the Platform via your account or your login and/or security details) are in any way non-compliant with this Policy:
    • a) you must immediately cease the non-compliance, and use your best efforts to remedy the effects of such non-compliance;
    • b) your access may be suspended or revoked;
    • c) your Powershop account may be terminated; and
    • d) we may, and the licensor of our customer billing platform Powershop UK Limited may, take such other action as we or it considers appropriate in the circumstances.

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