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Privacy Notice

This notice covers how we will handle and process personal information we obtain about individuals collected by Npower Limited and PS Energy UK Limited (“we”, “us” or “our” for short).

This notice is in addition to your Powershop standard terms and conditions for supply of electricity and gas.

Please note that this privacy notice only covers the supply of energy by Powershop to its customers under the Powershop brand. The npower group are not covered under this notice. Any visits to the Powershop website or the npower websites are covered by their own privacy policy and permitted use.



Introduction Our group and your products and services So, what personal information do we collect about you? How we use your personal information and who we share it with – the legal basis and the purposes Theft and Fraud Prevention How we may share your personal information with credit-reference agencies Automated decision-making and profiling When do we pass your personal information outside the EEA? Data Retention Security What rights do you have over your personal data? Who is your data controller? What if we update our privacy notice or you have any questions?