What is a Direct Debit?
A Direct Debit is the simplest and most convenient way for you to pay your energy bills. It is an instruction made by you to your bank or building society that authorises us to take an agreed amount and on an agreed date automatically.
The Direct Debit Guarantee ensures that we cannot take a different amount from your account or on a different date without sufficient notice being provided to you.
How do Direct Debit payments work?
A Direct Debit is a way of s-p-r-e-a-d-i-n-g out the cost of your energy by splitting up your yearly energy payment into regular payments.
For example, if you were to use £1200 in energy over a year, we could divide this payment into a fixed payment of £100 a month for 12 months. This way your energy use is covered all year, with no change to the amount you’d pay.
What we need to know to set up a Direct Debit?
It couldn’t be easier. As part of the sign-up process on our website or on the phone, we will ask you for the following information to set up a Direct Debit Instruction with your bank:
- Your name and address
- Name and address of your bank or building society
- Your bank or building society account number
- The branch sort code of your bank or building society
- The name(s) on the account
How do I set my Direct Debit payment amounts?
Your first monthly Direct Debit is based on the information you give us when you sign up: this will be based on the monthly payment value or annual energy consumption provided by you, or the estimated annual consumption based on the size of property, how many bedrooms etc. After you’ve supplied us with one or two meter readings, you can amend your monthly Direct Debit payment amounts based on your energy use.
If you would like to make amends to your Direct Debit payment please call us on 0800 009 3719 and be prepared with a meter reading.
When will my Direct Debit payment be reviewed?
We aim to review your account every 6 months to make sure everything is running smoothly. If you have provided monthly meter readings, we will use these to reassess your Direct Debit payment.
If you would like us to reassess your Direct Debit sooner please call us 0800 009 3719 with a meter reading.
You can use your online account or the mobile app to keep track of your monthly payments.
What is the Direct Debit guarantee?
At Powershop, we’ll notify you (normally within 10 working days unless otherwise agreed with you) in advance of your account being debited, if there are any changes to the amount, date or frequency of your Direct Debit.
The Direct Debit guarantee is offered by all banks and building societies which offer Direct Debits and protects you from any payments taken in error.
You can cancel a Direct Debit with us at any time by simply contacting your bank or building society. Written confirmation may be required. Please also let us know.
For more information on the Direct Debit guarantee please visit: https://www.directdebit.co.uk/Pages/Home.aspx