E.ON Next and Powershop

E.ON Next and Powershop

  • What is E.ON Next?

    E.ON Next is a brand new part of the E.ON group, so you're safe in the knowledge that they have the backing of an established energy supplier and are committed to using more renewable energy sources. If we currently supply your electricity, you’ll get 100% renewables-backed electricity as standard with E.ON Next. You can find out more about who E.ON Next is and how they source their energy at eonnext.com/about.

  • When will I be supplied by E.ON Next?

    It’ll take a while before all of our customers can be supplied by E.ON Next. During this process, we'll contact you with any information you'll need to know. Rest assured your supply will not be affected and we’ll keep you informed every step of the way.

  • When can I access my new online E.ON Next account?

    E.ON Next will let you know when your account move has started.

    You don't need to do anything - as they'll be setting up a new online account for you, which will be really easy to use whether you're on a laptop, mobile or tablet. There you'll find your Powershop bills and statements for up to the last 2 years and they will let you know how to log in as soon as it's ready.

    Technically you'll still be able to log into your old Powershop account, but once the move has started it's best to wait until E.ON Next confirm that everything is up and ready to go with your new online account. From that point, your old account won't be accessible anymore.

  • What will happen if I move house?

    Please get in touch to let us know as soon as you can, and we'll do our best to avoid making changes to your account while you're in the middle of moving or switching. This will help keep things as simple as possible with your bills and your final account balance. And don’t forget to take a reading on the day of your move.

  • What will happen to Priority Services?

    Both E.ON Next and Powershop offer services free to customers who may need extra support because of a disability or long-term illness, or if there are people of pensionable age or children under the age of 5 in the household. We also recognise that you might need extra support because of life-changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness. If you're eligible it’s important that you get in touch with us to see what services we can offer you. If you’re already registered with us for priority services, you’ll get added to E.ON Next’s register when your account is moved over.

    If your account is registered for services to help you or someone in your household who is deaf or hard of hearing; E.ON Next will continue to offer a range of ways for you to get in touch, including text relay. They record their customers’ need for extra support due to either ‘hearing difficulties’ or ‘speech difficulties’ (or both). If you receive your correspondence in large print or braille, you will continue to do so when you are moved to E.ON Next. Customers who receive uncontracted (grade 1) braille communications from Powershop will receive them from E.ON Next in contracted (grade 2) braille instead.

     

  • Will I still get my Warm Home Discount?

    If you have received the Guarantee Element of Pension Credit in July 2020, you will receive a letter from the Department of Work and Pensions this winter confirming your eligibility for the 'Core Group', and will continue to receive it when your energy is supplied by E.ON Next. If you've applied for the Warm Home Discount with Powershop through the 'Broader Group', your application will progress as normal. We'll be in touch if we need more information. If you haven't applied and think you might be eligible, E.ON Next also offer the Warm Home Discount.

  • Do I need to change my Direct Debit details?

    We’ve made everything easy for you, so you don’t need to do anything. When it’s time to transfer your supply over; we’ll transfer your Direct Debit instruction to E.ON Next as well, so please don’t cancel it with your bank. The new instruction can take a few weeks to show on your account, so don’t worry if you don’t see it straight away, this will not affect your energy supply.

  • What happens if there’s a credit or debit balance on my account?

    Your balance is safe and secure. We’ll transfer it over to your E.ON Next account and you’ll see it on your first E.ON Next bill or statement.

  • What happens to the payment arrangement I have in place to pay off an outstanding balance?

    We’ll transfer this across to E.ON Next, so you can continue to make payments. They’ll let you know if anything needs to change.

  • Where can I access my new Terms and Conditions?

    You can access our new standard Terms and Conditions here. These will apply to you on or after 24th February 2021 depending on when you have signed up to a new tariff with us.

  • What will happen to my account history, like statements?

    We’ll automatically transfer your bills and statements from the last two years to your E.ON Next account.

  • What happens to an open complaint I might have on my account?

    We’ll try and resolve your complaint as quickly as we can. If you have an unresolved complaint on your account at the point your account is being transferred to E.ON Next; rest assured the complaint will also be transferred over and resolved by E.ON Next.

  • What do I need to do if I have a nominated person on my account?

    If you currently have a nominated person on your account, you have access to your account and your nominee receives copies of your correspondence. At E.ON Next, only one named person on the account has access to all correspondence and account details. When your account is transferred to E.ON Next, you, as the main account holder, will therefore be the only person to receive account information or have account access. Your nominated contact will be removed from your account. If this isn’t right for you, you can contact us to change the correspondence name and email address to your nominated contact. If you do this, you’ll need to ensure that this person has been given your official authority to deal with the account on your behalf.

  • Where can I access your Tariff Information Labels (TILs)?

    To find the TILs for one or more of our tariffs please contact us on 0808 256 8363*.

    The TIL gives you all the information you need about a tariff in a standard format, to let you easily compare products. Each TIL is specific to the location of your property, fuel type (Gas or Electricity) and payment method.

    The TIL contains information about the tariff, such as, costs for unit rates, standing charge costs, Tariff Comparison Rate (TCR), and discounts.