E.ON Next and Powershop
What is E.ON Next?
E.ON Next is a brand new part of the E.ON group, so you're safe in the knowledge that they have the backing of an established energy supplier and are committed to using more renewable energy sources. If we currently supply your electricity, you’ll get 100% renewables-backed electricity as standard with E.ON Next. You can find out more about who E.ON Next is and how they source their energy at eonnext.com/about.
When will I be supplied by E.ON?
It’ll take a while before all of our customers can be supplied by E.ON Next. During this process, we'll contact you with any information you'll need to know.
Will my supply be affected?
No, you won't notice a thing.
What happens to my tariff?
It will stay the same for now and we will let you know about any potential changes in advance.
Will my Direct Debit stay the same?
For now we'll carry on as normal, collecting your payments and reviewing your payment amount from time to time to make sure you're paying the right amount. Please don't cancel your Direct Debit with your bank.
I'm a Powershop Pro customer, will E.ON Next support my tariff?
It’ll take a while before all of our customers can be supplied by E.ON Next. During this process, we’ll contact you in advance of any potential changes to your tariff. So in the meantime, we recommend you carry on buying and using your Powerpacks and account as you normally do.
What will happen if I move house or decide to change supplier?
Please get in touch as soon as you know. We can then do our best to avoid making changes to your account at the same time, to keep things as simple as possible with your bills and final account balance.
What will happen to Priority Services?
Both E.ON Next and Powershop offer services free to customers who may need extra support because of a disability or long-term illness, or if there are people of pensionable age or children in the household. We also recognise that you might need extra support because of life changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness. If you're eligible it’s important that you get in touch with us to see what services we can offer you. If you’re already registered with us for priority services, you’ll get added to E.ON Next’s register when your account is moved over.
Will I still get my Warm Home Discount?
If you have received the Guarantee Element of Pension Credit in July 2020, you will receive a letter from the Department of Work and Pensions this winter confirming your eligibility for the 'Core Group', and will continue to receive it when your energy is supplied by E.ON Next. If you've applied for the Warm Home Discount with Powershop through the 'Broader Group', your application will progress as normal. We'll be in touch if we need more information. If you haven't applied and think you might be eligible, E.ON Next also offer the Warm Home Discount.
Will I receive my correspondence in large print or braille from E.ON Next?
E.ON Next will send your correspondence in large print or contracted (grade 2) braille. Customers who receive uncontracted (grade 1) braille communications from Powershop will receive them from E.ON Next in contracted braille instead.
How can customers with hearing or speech difficulties get in touch with E.ON Next?
It’ll take a while before all of our customers can be supplied by E.ON Next. However, once your account has switched over and we've let you know about it; you'll be able to contact E.ON Next by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.