Can I switch to Powershop?
Is Powershop available in my area?
Powershop is available in most parts of the UK, with the exception of Northern Ireland and the very north of Scotland. Call 0800 009 3719 to confirm availability in your area. We’re here Monday to Friday from 9am to 8pm.
Does Powershop supply gas?
Yes, if you’re already a customer of Powershop you can now buy your gas our way too! If you’re new to Powershop, you can join us as a dual fuel customer or just buy your electricity from us. Whatever works for you, works for us!
Do I need a special meter to be with Powershop?
No, we work with all kinds of meters. If you think there might be something different about the meter(s) at your property call us on 0800 009 3719. We’re here Monday to Friday from 9am to 8pm.
I’m moving into a new home, can I switch?
Yes, you can switch to Powershop if you are moving to a new home. When you sign up online, select the option ‘I'm planning to move to a new house soon (and want to set up Powershop for my new house)’. Give us your new address details and your move in date. If you're currently a Powershop customer and moving home see How do I move home with Powershop.
I've been disconnected, can I switch?
Yes, if you’ve been disconnected, or there is no supply to your property, we’ll arrange for your power to be connected. You will be charged for this (see our Schedule of fees). If your property has been disconnected for longer than six months, you’ll need to arrange a certificate of verification (COV) and present it to our engineer when they reconnect your property. If you’ve been disconnected because you haven’t paid your current provider they may not allow you to switch until you’ve settled your outstanding bills.
What happens if I need a continuous supply of electricity?
We go out of our way to keep our customers happy, but no energy provider can guarantee a continuous supply, not even us. If any member of your household is of pensionable age; has an impairment, disability, chronic illness or long-term medical condition; or requires additional support for any other reason, please let us know:
- When you switch, by filling out the section on ‘Priority Service Register’ when prompted during the sign-up process
- At any time, by logging into your account and selecting the ‘Settings’ section, then ‘Priority Service Register’ and 'Medical Dependency'
- By emailing us, or calling us on 0800 009 3719 Monday to Friday, 9am to 8pm
Talk to your GP or specialist if you need to arrange for a backup power supply