Buying gas and electricity
How do I pay for my energy?
The easiest and most convenient way to pay is via direct debit. You can set this up when you switch to Powershop, and the money will be debited from your bank account on your preferred payment date. Whenever you provide a meter reading we will update your account and let you know if you need to change the amount of your direct debit based on your usage. If this doesn't work for you, we can arrange for one-off payments, but this isn't the easiest way to manage your account and it's best you give us a call to discuss the alternative options. You can contact us on 0800 009 3719 and our lines are open Monday to Friday between 9 am to 5 pm.
Can I change the date of a payment?
If a scheduled payment date (a payment on your account triggered by Powershop) doesn’t suit, you can change the date by giving us a call or through your account. You can do this by logging in to your online account and going to ‘Settings’. Select ‘Account Preferences’ then click on ‘Move Payment Date’ and follow the instructions. This button will only appear when a payment has been scheduled.
How do I buy energy with Powershop Pro?
There are two ways to buy energy – either you sit back and let Powershop buy it on your behalf, or you get involved and buy it in our online shop (or on our mobile app). It’s always best to make the most of the savings you get from buying our regular special Powerpacks.
- Buy your own energy: Login to the shop online or our smartphone app and top up your account with whatever Powerpacks you choose and we will email you a receipt after each purchase.
- Let Powershop buy your energy for you: If you want to leave it to Powershop to buy energy on your behalf, you don’t have to do anything. Just keep using it as normal and we’ll send you a monthly email showing you how much you’ve used and how much we will debit through your preferred payment method. However, if you do this, you won’t get the savings from our Powerpacks, and will be paying our standard prices.
- Make a payment without buying a Powerpack: If your account has a negative balance you can add a few pounds without having to buy Powerpacks. Just login to Powershop, go to ‘Settings’, select ‘Account Preferences’ then click on ‘Add Money’ and fill in the details.