How to read your meter
Can I read my meter myself?
Yes. It’s easy to go online and enter your monthly meter readings – you could set up a reminder on your phone. You’ll then have great control as you can track the energy you’re using. Even better, you’ll have no more estimated or unexpected bills: your energy bills will be based exactly on what you use: no more and no less.
Don’t worry if you’re not able to send in your meter readings each month: We’ll aim to visit and read all meters every 6 months. Of course, this depends on where you live and what type of meter you have. We’ll need to agree access with you if your meter is inside your home.
How do I read my meter?
There are three common types of manual meter:
Digital meter: You read a digital meter from left to right – this means that the top reading in this example is 450, and the bottom reading is 1906. You can just ignore the red numbers.
Dial meter: If your dial meter has the 2 top dials in red, ignore them (they are for testing purposes only) – just read the bottom set of dials. When reading this type of meter, always take the number that the dial has just passed, even though this may not be the closest number to the dial. Don't forget to note the direction in which each dial is moving. The reading for the dial meter shown in this example is 9704 (digits that are red or highlighted in red represent decimal places and can be ignored).
Be safe when you read your meter. If it's up high make sure that you reach it safely and if there are any loose or exposed wires in the cabinet don't touch them. Call an electrician as soon as possible.
Electronic meter: These displays show readings for more than one meter. You can view the readings by either pushing a button or scrolling automatically. The display will also show a total reading of the two or more meters combined. Please send us only the individual readings.
Will my Smart meter work with Powershop?
We’re building the capability to support smart meters right now. We’ll keep you updated and let you know when changing to a smart meter is an option for you.
If you've got a Smart meter, all features may stop working when you switch to us from another supplier. If that happens it'll still work as a normal meter and you'll be able to see how much you're using online and via our mobile app.
Smart Meter Installation Code of Practice
However, when we come to install your Smart meters in time to come, we’ll work to the Ofgem-approved Smart Metering Installation Code of Practice.
This ensures a high standard of service throughout the installation process. We’ll explain the benefits and show how you can get the best from your Smart energy display.