How to read your meter

How to read your meter

  • Do I have to read my own meter or will Powershop read it for me?

    No, you don't have to read your meter yourself.

    We give you the opportunity to go online and enter your own meter readings as often as you want so you can track your energy usage, but regardless of whether you do this or not we’ll still read your meter.

    We aim to read meters on a quarterly basis depending on what type of meter you have and where you live. If your meter is located inside your home we’ll need to arrange access.

  • How do I read my meter?

    Safety first! Do not touch any part of your meter. That said, it is easy.

    There are three common types of manual meter:

    Digital meter: You read a digital meter from left to right – this means that the top reading in this example is 450, and the bottom reading is 1906. You can just ignore the red numbers.

    Dial meter: If your dial meter has the 2 top dials in red, ignore them (they are for testing purposes only) – just read the bottom set of dials. When reading this type of meter, always take the number that the dial has just passed, even though this may not be the closest number to the dial. Don't forget to note the direction in which each dial is moving. The reading for the dial meter shown in this example is 9704 (digits that are red or highlighted in red represent decimal places and can be ignored).

    Be safe when you read your meter. If it's up high make sure that you reach it safely and if there are any loose or exposed wires in the cabinet don't touch them. Call an electrician as soon as possible.

    Electronic meter: These displays show readings for more than one meter. You can view the readings by either pushing a button or scrolling automatically. The display will also show a total reading of the two or more meters combined. Please send us only the individual readings.

  • Will my Smart meter work with Powershop?

    We’re building the capability to support smart meters right now. We’ll keep you updated and let you know when changing to a smart meter is an option for you.

    If you've got a Smart meter, all features may stop working when you switch to us from another supplier. If that happens it'll still work as a normal meter and you'll be able to see how much you're using online and via our mobile app.

    Smart Meter Installation Code of Practice

    However, when we come to install your Smart meters in time to come, we’ll work to the Ofgem-approved Smart Metering Installation Code of Practice.

    This ensures a high standard of service throughout the installation process. We’ll explain the benefits and show how you can get the best from your Smart energy display.