How to read your meter
Can I read my meter myself?
Yes. It’s easy to go online and enter your monthly meter readings – you could set up a reminder on your phone. You’ll then have great control as you can track the energy you’re using. Even better, you’ll have no more estimated or unexpected bills: your energy bills will be based exactly on what you use: no more and no less.
How do I read my meter?
There are three common types of manual meter:
Digital meter: You read a digital meter from left to right – this means that the top reading in this example is 450, and the bottom reading is 1906. You can just ignore the red numbers.
Dial meter: If your dial meter has the 2 top dials in red, ignore them (they are for testing purposes only) – just read the bottom set of dials. When reading this type of meter, always take the number that the dial has just passed, even though this may not be the closest number to the dial. Don't forget to note the direction in which each dial is moving. The reading for the dial meter shown in this example is 9704 (digits that are red or highlighted in red represent decimal places and can be ignored).
Be safe when you read your meter. If it's up high make sure that you reach it safely and if there are any loose or exposed wires in the cabinet don't touch them. Call an electrician as soon as possible.
Electronic meter: These displays show readings for more than one meter. You can view the readings by either pushing a button or scrolling automatically. The display will also show a total reading of the two or more meters combined. Please send us only the individual readings.
Will my existing Smart meter work with E.ON Next?
The second generation of Smart meters – called SMETS2 – mean that when you move to a new energy company, your Smart meter(s) won’t go ‘dumb’ as its features and benefits will work with your new supplier.
As with other energy suppliers, if you've got a first-generation Smart meter, the remote access functionality will stop functioning. Whilst you’re in home display will still work, we will be unable to remotely update the tariff information it displays and retrieve meter readings. It’ll still work as a normal meter; however, you will have to provide us with regular meter readings which can be done through your online account. Once you do this, you’ll be able to see how much energy you’re using.