Powershop Lite: FAQ's

Powershop Lite: FAQ's

  • What is a fixed monthly payment?

    With a fixed monthly payment you pay the same amount for your energy every month. We use the details you gave us at quote stage to work out your yearly energy use, and then spread the cost for this evenly across the year. We will check in on your account periodically to make sure that your payments are inline with what you’re using and let you know if it looks like they need to change.

  • Can I cancel before the end of my fixed term?

    Yes. You can cancel your fixed price energy plan at any time with no questions asked. You’re in control with Powershop Lite. You don’t have to pay an exit fee to do so.

  • What should I do to protect myself from interruptions to my electricity supply?

    Your electricity supply can be interrupted for many reasons, both planned and unplanned. Interruptions to electricity supply include fluctuations in the frequency and/or voltage of supply and surges caused by high-powered electrical appliances. You can also experience surges through your telephone and cable lines.

    Because interruptions happen, we recommend you minimise the risk of damage to electric appliances, and especially to sensitive and expensive appliances like computers, televisions, stereos, washing machines and dryers, and heat pumps. To do this, you can install products such as:

    • Surge protectors
    • Power conditioners
    • UPS (uninterrupted power supply)
    • RCDs (residual current devices) and isolating transformers

    Which of these you use depends on your circumstances. We recommend you talk to a local electrician or your local electrical outlet to help you choose the best solution for you.

    If you’re at home and there’s an interruption to your electricity supply and you either have no electricity, or your supply voltage drops (you usually notice this if your lights dim), we recommend you switch off all electrical appliances at the wall outlet. This can help prevent damage if there is an electricity surge when the supply is restored. Just leave a light or two on so you know when supply is restored. We also recommend that you have insurance that covers you for loss or damage due to electricity supply interruptions or fluctuations.

  • What happens if there is a power cut or meter fault?

    First, check if there’s a real emergency, like a live wire, that needs immediate attention.

    Keep well clear of any live wires. Do not touch any part of your meter.

    Call your Network Distributor quickly and get the problem resolved straight away.

    You can find out who your Network Distributor is by going to www.energynetworks.org/info/faqs/who-is-my-network-operator

    Alternatively, you can find a map of the Network Distributors and their phone numbers at http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html 

    If your Network Distributor identifies that there's no problem with your supply, there could be a fault internally and you’ll need to call a qualified electrician.

  • What do I do if I smell gas?

    If you think you can smell gas and may have a gas leak, or are worried about one of your appliances, call the Gas Emergency Service on 0800 111 999. You can also call this number if you’re worried about one of your appliances giving off carbon monoxide (CO), but remember that you cannot see, smell or hear CO.

    If you smell gas but you are not in immediate danger:

    • Call National Grid's Gas Emergency Service Freephone number 0800 111 999 – from a landline at a different property or using a mobile phone, away from the leak
    • Open all the doors and windows
    • Don’t smoke, light a match or any other naked flame
    • Don’t turn lights on or off and avoid using other electrical switches and appliances as this could trigger an explosion.

    If you or your family are in immediate danger, exit the premises immediately and call 0800 111 999.