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Powershop Pro: FAQ's

Powershop Pro: FAQ's

What do I have to do differently if I’m a Powershop Pro customer? How and when will I get a bill? Do I have to pay for my energy in advance to avoid being cut off? What happens if my internet is down or I go on holiday and I can't buy or pay for energy? What should I do to protect myself from interruptions to my electricity supply? What happens if there is a power cut or meter fault? What do I do if I smell gas? Why has my tariff changed to a Baseline Tariff? What is a Baseline Tariff? Will my monthly payments be fixed? What is a Standard Variable Tariff? How did you work out my new quote? What happens to the Powerpacks I have already bought when my Baseline changes? Why have energy prices gone up? Any more questions about our Baseline Tariff?

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