What are Powerpacks and what do they do?

What are Powerpacks and what do they do?

  • What are Powerpacks?

    A Powerpack is a special offer. It’s a set amount of energy for a year that you can buy, here and now, at a discounted price. We release four or five new ones every month and let you know as soon as they’re available. Each one is different. One may cover one days’ worth of energy, another four days. Every time you buy a Powerpack this saving will come off your monthly bill. The more you buy, the more you’ll save!

  • What's the difference between a Special Pack, a Top Up Pack, and a Future Pack?

    Special packs are special discounts that are only available for a limited time. Top up packs are always available so you can chip away at your monthly bill. Future Packs enable you to buy gas and electricity in advance so you can plan ahead, so you can start to chip away at those winter-month bills where you might usually spend more on your energy.

  • What’s a ‘Simple Saver’?

    Our Simple Saver is a personal discount that is tailored to your needs based on the amount of energy you use. You’ll find a new one in our shop each month – just for you.

  • Do I need to buy different Powerpacks for gas and electricity?

    No. As a Dual Fuel customer, when you buy a Powerpack, whether it’s a Top-up pack, a Special, or a Future pack, the value will be applied against your total bill.

  • How does the online shop work?

    Our shop is always open. Whenever you want to browse around, all you have to do is log into your account on our website or app. All the available Powerpacks will be displayed at the bottom of the screen as soon as you log into your app. To view what’s in store on our website, simply select shop from the menu.

  • How do I buy Powerpacks?

    Shopping for Powerpacks couldn’t be simpler. First, go to our shop, then choose your Powerpack and click ‘add to cart.’ This then shows you how long the pack will last, based on the amount of energy you normally use. You can add as many different packs as you like. Once you’ve got what you need click ‘Buy,’ and that’s it - you’re done. Payment for any Powerpacks you buy will be taken straight away, and the discount will be credited against your next bill.

  • How many Powerpacks will I need to buy?

    There’s no hard and fast rule about how many Powerpacks you need to buy. It varies from month to month, depending on how much energy you use and the Powerpacks you choose. To help you cover your energy with Powerpacks, we size packs specifically to each customers usage – so make sure you enter regular meter readings so we can tailor them to your needs. We’ll send you a notification every time we release a new special pack – look out for them. These extra special offers are only available for a limited period of time, so it’s worth snapping them up whenever you get the chance.

  • What happens if I buy too many Powerpacks?

    Don’t worry; it won’t happen. You can never buy too many Powerpacks. If you purchase more than you need one month, the discount is rolled over to the next month. So, you can’t lose out.

  • How do I know which Powerpacks to buy?

    There’s no wrong Powerpack to buy, and you can buy as many or as little as you like. But you will quickly get to learn which Powerpacks suit your needs and habits. Remember that the Powerpacks we send you are personalised to your energy use – so make sure you enter meter readings regularly.

  • Will I be charged extra if I pay by credit card?

    No, Powershop don’t charge transaction or convenience fees.

    If you choose to pay by debit or credit card a £1 pre-authorisation transaction will be charged to your card. This is just to verify your card, so there is no actual cost. Once your card has been verified it will disappear. With VISA debit cards, this transaction may be reapplied each day for up to 10 days before it is cleared.

  • What should I do if I'm struggling with Powershop Pro?

    If you’ve got any questions about any aspect of the Powershop Pro service or about buying Powerpacks, please call us on 0800 009 3719.